wormateFrequently Asked Questions
Users new to wormate often ask about account setup, how to verify identity, which payment methods we accept, and how our games and betting markets work. This FAQ addresses the most common questions we receive, covering account registration, KYC verification, deposits and withdrawals, game rules, and account security.
The answers below explain what we require to get you started on wormate. If your question is not answered here, or if you need help with a specific transaction or account issue, contact our support team through the wormate app or website. Our team responds during standard service hours.
For legal information about jurisdiction access, service restrictions, and your responsibilities as a user, please read our Legal NoticeFor full terms governing your account, deposits, withdrawals, and disputes, see our Terms and ConditionsFor details on how we handle your personal data, review our Privacy Policy
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and support
Below you will find answers to frequently asked questions about wormate. Click each question to expand the answer. Topics are grouped for easier navigation.
Account and registration
Before your first withdrawal from wormate, we require identity verification (KYC). You will need to submit:
- A valid government-issued ID (passport, national ID card, or driver's license)
- Proof of address (utility bill, bank statement, or official document dated within the last three months)
- A selfie or video verification to confirm you match your ID
We process KYC submissions during standard service hours. Once approved, you can withdraw funds to your registered bank account or e-wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer via mobile banking, local payment, online payment, e-wallet). If your submission is incomplete or unclear, our team will contact you with next steps.
If you forget your wormate password, click the "Forgot your password?" link on the login page. You will be asked to enter your username or registered email address. We will send a password-reset link to that email.
Click the link in the email and create a new password. The link expires after a set period, so act promptly. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or chat.
If you forget your wormate password, click the "Forgot your password?" link on the login page. You will be asked to enter your username or registered email address. We will send a password-reset link to that email.
Click the link in the email and create a new password. The link expires after a set period, so act promptly. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or chat.
If you wish to request deletion of your personal data held by wormate, contact our support team with your request. Under data-protection law, we may retain some data for legal and compliance purposes — such as transaction records and KYC documentation — even after account closure.
Your request will be reviewed and processed according to our privacy policy and applicable law. We will confirm deletion or explain which data we must retain by law. Requests are handled during standard service hours.
Payments and transactions
We accept deposits via e-wallet and bank transfer. Deposit minimums and maximums vary by payment method. Most e-wallets — mobile banking, local payment, online payment, e-wallet, mobile banking — have a minimum deposit of around our welcome offer and a maximum per transaction set by your e-wallet provider.
Bank transfers (local payment, online payment, e-wallet, mobile banking) may have different limits. local payment scan-and-pay deposits work through your chosen e-wallet or bank account, subject to their limits. We do not charge deposit fees. If your chosen payment method declines your transaction, contact your bank or e-wallet provider — we cannot override their decision.
Deposits via local payment, online payment, or e-wallet are quick. On wormate, select your preferred e-wallet from the deposit page. You will be redirected to your e-wallet app or login screen. Enter your e-wallet credentials, confirm the deposit amount, and authorise the transaction. Once approved, your balance updates in your wormate account immediately.
You can also use mobile banking — our platform displays a QR code that you scan with your e-wallet app (local payment, online payment, e-wallet, or your bank app) to initiate payment. No deposit fees apply. Your first deposit may be subject to identity verification before withdrawal — have your ID and proof of address ready for KYC.
If you have been given a promotion code for wormate, you can usually enter it during account registration or in your account settings under "Promotions" or "Bonuses". Look for a field labelled "Promotion Code" or "Bonus Code".
Codes may have expiry dates and terms (such as minimum deposit or rollover requirements). If your code does not work, confirm that it has not expired and that you meet the eligibility criteria. For questions about a specific code, contact our support team — they can verify the code and help you apply it.
Game rules and markets
Before placing a bet or playing on wormate, read our Terms and ConditionsThey explain how our sportsbook, live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile) operate.
Key points: understand how odds and payouts work for your chosen game, read any applicable bonus terms, and note that all outcomes are determined by the live event, dealer draw, or random game result — not by wormate. Liga 1 and other football markets settle based on official league results. Live-dealer games are streamed from secure studios and operated by third-party providers.
Security and account care
To contact wormate support, open the wormate app or visit the website and select "Contact Support" or "Help". You can submit your issue via a ticket form, email, or live chat where available. Describe your problem clearly, including your username and any relevant transaction details.
Our support team responds during standard service hours. For urgent issues affecting your account or payment, include relevant details so we can investigate promptly. You will receive a ticket number for reference. We aim to resolve issues fairly and transparently.