wormateTerms of Use

When you join wormate, you agree to our terms of service. We operate an online entertainment platform offering sportsbook coverage (Liga 1, Piala AFF, Champions League, Premier League), live-dealer casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our services are available only where local law permits.

These terms explain your rights and responsibilities when using wormate, how we handle your account, deposits, withdrawals, and disputes. We encourage you to read them carefully before creating an account. If you do not agree with any part of these terms, do not use our platform.

This page covers account eligibility, payment processing, bonus terms, account suspension, and dispute resolution. For questions about these terms, contact our support team through the app or website.

Account eligibility and your wormate responsibilities

Who can use wormate

You must be of legal age in your jurisdiction to use wormate. We do not knowingly accept accounts from minors or from users in jurisdictions where online wagering is prohibited. When you create an account, you confirm that you are legally eligible and that your use complies with your local law. We are not responsible for verifying your jurisdiction's specific rules — that responsibility rests with you.

You agree not to use wormate for money laundering, fraud, or any illegal activity. If we detect suspicious account behavior, we may suspend or close your account without notice. We reserve the right to refuse service to any user at any time.

Account security and login credentials

You are responsible for keeping your email and password secure. Do not share your login details with anyone. If you suspect unauthorized access to your account, contact our support team immediately. We are not liable for losses resulting from compromised credentials if you failed to protect them.

Account creation

Provide accurate email, phone, and identity information. False information may result in account closure.

Verification

We verify all accounts before first withdrawal. Provide truthful identity documents and payment-method confirmation.

One account per person

You may not operate multiple accounts. Duplicate accounts will be closed and funds forfeited.

Age confirmation

You confirm you are of legal age in your jurisdiction and eligible to use wormate.

Deposits, withdrawals, and payment terms on wormate

How deposits work

We accept deposits via six e-wallet methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet) and four Indonesian banks (mobile banking, local payment, online payment, e-wallet). E-wallet deposits typically credit instantly; bank transfers process within moments once our system matches the payment to your virtual account. We do not charge deposit fees — the amount you transfer is exactly what credits your account.

Deposits are final. Once funds credit your wormate account, they cannot be reversed or refunded unless we detect fraud or a system error. If a deposit fails to credit, contact our support team with your transaction reference number.

Withdrawal process and verification

You may withdraw funds to your original payment method at any time. Navigate to your account menu, select "Withdraw", enter the amount, and confirm. We process withdrawals back to the payment method you used for deposit — if you deposited via mobile banking, your cashout returns to local payment; if you used online payment, it returns to your e-wallet virtual account.

Before your first withdrawal, we verify your identity and payment method. This verification protects both you and wormate from fraud. Withdrawals are subject to verification windows; we do not guarantee subject to verification. Once verified, subsequent withdrawals typically process faster. We do not charge withdrawal fees — your bank or e-wallet provider may charge network fees (set by them, not wormate).

Bonus terms and promotional offers

We do not publish fixed bonus amounts in these terms. Any promotional offer is subject to specific conditions posted at the time of the offer. Bonuses, if offered, may carry wagering requirements, game restrictions, or time limits. Read the full terms of any promotion before accepting it.

We reserve the right to modify, suspend, or cancel any promotion at any time. Bonus funds that expire are forfeited. If you dispute a bonus calculation, contact our support team with evidence of your claim.

Our wormate policies and dispute resolution

Account suspension and closure

We may suspend or close your account if you violate these terms, engage in fraud, use prohibited payment methods, or access wormate from a restricted jurisdiction. Suspension may be temporary (pending investigation) or permanent. If your account is closed, any remaining balance will be held pending verification of your identity and eligibility.

If we close your account due to violation of these terms, you forfeit any unclaimed bonuses or promotional funds. We will not refund funds if closure results from your breach of these terms.

Dispute resolution and complaints

If you have a complaint about your account, a transaction, or our service, contact our support team first. Provide your account details, transaction reference, and a clear description of the issue. We aim to respond within standard service hours and investigate each complaint transparently.

If we cannot resolve your dispute through support, you may escalate to our management team. We will review your case and provide a written response. If you remain unsatisfied, you may pursue legal remedies available in your jurisdiction, though we encourage resolution through our support process first.

Jurisdiction and applicable law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you access wormate from a restricted jurisdiction, we may suspend or close your account without refund.

Users are responsible for verifying that their access and use of wormate comply with their own jurisdiction's law. We cannot provide legal advice about your local regulations. If you are unsure whether wormate is legal in your area, consult a local legal professional before creating an account.

Changes to these terms

We may update these terms at any time. Changes take effect when posted on this page. Your continued use of wormate after changes are posted constitutes acceptance of the updated terms. We recommend reviewing these terms periodically to stay informed of any updates.

Contact and support

If you have questions about these terms or need support, contact our team through the wormate app or website. We offer English-language support for account queries, payment issues, and technical problems. Our support team aims to respond within standard service hours.

These terms apply to all users of wormate across supported regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. By creating an account on wormate, you acknowledge that you have read, understood, and agree to be bound by these terms of use.