wormate Casino & Sportsbook Data Care

This page describes what we collect when you use wormate and how we keep that data protected. We take your privacy seriously — whether you access our platform on Android via our app, on iOS through your browser, or on desktop. When you create an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or explore our sportsbook, live-dealer tables, slots, and esports markets, we collect certain information to operate our service securely.

Our privacy practices reflect our commitment to transparency. We do not sell your personal data to third parties. We use your information only to verify your account, process payments, prevent fraud, and improve our platform. This policy explains what we collect, how we use it, and what rights you have.

What data we collect on wormate

Account and identity information

When you create a wormate account, we collect your email address, phone number, full name, date of birth, and identity document details (such as your national ID number). We use this information to verify your identity, comply with anti-fraud standards, and ensure you meet our service eligibility requirements. We do not share this data with third parties except where required by law or to process your withdrawal requests.

Payment and transaction data

We collect information about every deposit and withdrawal you make on wormate. This includes the payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount transferred, the date and time, and your transaction status. We do not store your full payment card details or e-wallet passwords — only the last four digits of your card or account identifier for verification purposes.

Account data

Email, phone, name, date of birth, identity document number.

Payment data

Payment method, amount, date, time, transaction status.

Activity data

Games played, bets placed, results, account balance history.

Device data

Device type, operating system, IP address, browser type.

Activity and gameplay data

We track your activity on wormate — which games you explore, which bets you place, your results, and your account balance over time. This data helps us detect unusual patterns that might indicate fraud or account compromise. We also use it to understand how players use our platform and to improve our service.

Device and connection information

When you access wormate on Android, iOS, or desktop, we collect information about your device — its type, operating system version, unique device identifier, IP address, and browser type. We use this to ensure our platform works correctly on your device, to prevent fraud, and to troubleshoot technical issues. If you experience a disconnection during a Liga 1 match or live-dealer session, this data helps us investigate what went wrong.

How we use and protect your data on wormate

Data use and third-party processors

We use your data to operate wormate — to verify your account, process your deposits and withdrawals, detect fraud, and improve our platform. We may share your data with payment processors (the banks and e-wallet providers you choose), fraud-prevention services, and legal authorities if required by law. We do not sell your data to advertisers or marketing companies.

Our servers may sit outside your jurisdiction. When you deposit via BCA, e-wallet, mobile banking, or local payment, your transaction data passes through banking networks that may store copies in multiple locations. Similarly, e-wallet transactions via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet involve third-party processors. We ensure all transfers use encrypted channels.

Data security and encryption

We encrypt all data in transit using industry-standard protocols. Your account login credentials are hashed and never stored in plain text. Payment information is encrypted before transmission and decrypted only by authorized systems. We use firewalls, intrusion detection, and regular security audits to protect our servers.

However, no system is completely secure. If you suspect unauthorized access to your wormate account, change your password immediately and contact our support team. We cannot guarantee protection against all threats, but we work continuously to maintain strong security practices.

Your rights and data access

You have the right to request a copy of the data we hold about you. You can also request corrections to inaccurate information or deletion of your account and associated data (subject to legal retention requirements). To exercise these rights, contact our support team with your account email and a clear request.

We may retain your data for a period after account closure to comply with anti-money-laundering regulations and to investigate disputes. We will not use your data for marketing purposes unless you explicitly consent.

Cookies and tracking

We use cookies to remember your login session, to track your preferences within wormate, and to prevent fraud. These cookies are stored on your device and sent to our servers each time you access the platform. You can disable cookies in your browser settings, but this may affect your ability to use wormate smoothly.

We do not use cookies to track you across other websites. Our cookies are used only within the wormate platform.

Data retention and deletion

We retain your account data for as long as your account is active. After you close your account, we retain transaction records for seven years to comply with financial regulations. Personal data (name, email, phone) is deleted after two years unless we are required by law to retain it longer.

If you request account deletion, we will remove your personal data from active systems within 30 days, though backup copies may persist for up to 90 days. Transaction records required for legal compliance will be retained according to applicable law.

Contact and policy updates

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the wormate app or website. We will respond to data-access requests within 30 days.

We may update this privacy policy from time to time. We will notify you of material changes by email or by posting a notice on wormate. Your continued use of the platform after such changes constitutes your acceptance of the updated policy.

This policy applies to all wormate users, regardless of whether you access our platform from Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or elsewhere. Our commitment to data protection remains constant across all jurisdictions where we operate.